NERSI ₦50,000 Grant: NairaGram Users Report ₦20,000 Reversals

NERSI ₦50,000 Grant: NairaGram Users Report ₦20,000 Reversals as Beneficiaries Face Withdrawal Problems

Some beneficiaries of the Federal Government’s ₦50,000 National Emergency Relief and Stabilization Intervention (NERSI) grant have reported receiving transaction alerts showing that ₦20,000 has been reversed into their NairaGram accounts.

The alerts have raised questions among beneficiaries who have been experiencing difficulties accessing their grant payments through the NairaGram mobile application and USSD service.

According to messages shared by affected users, the transaction alerts indicate that ₦20,000 has been returned to their accounts. The messages also instruct recipients to dial 72600# to activate their accounts and access the available funds.

The development has attracted attention because beneficiaries have previously complained about failed transactions and difficulties withdrawing money after receiving their NERSI payments.

However, the reported reversals should not be mistaken for a general refund exercise by NairaGram. The available screenshots only show individual transaction notifications. They do not establish that the provider has started returning money to all affected beneficiaries or that the Federal Government has cancelled the ₦50,000 grant.

Why Are NairaGram Users Receiving ₦20,000 Reversal Alerts?

The ₦20,000 reversal messages appear to be connected to transaction difficulties reported by some NERSI beneficiaries using NairaGram.

Some users have been unable to complete withdrawals or access their funds through the provider’s application and USSD platform. Following these complaints, screenshots began circulating online showing alerts of money being returned to beneficiaries’ accounts.

A social media post accompanying one of the screenshots suggested that NairaGram was reversing money following unsuccessful transfers. It also advised beneficiaries to allow the transaction process to settle before attempting another withdrawal.

Although this explanation may relate to the experiences of some users, the exact reason for the reported reversals has not been officially established.

Beneficiaries should therefore check their actual account balances and transaction histories rather than rely solely on screenshots circulating on social media.

Does the ₦20,000 Reversal Mean the NERSI Grant Has Been Withdrawn?

No. A ₦20,000 transaction reversal does not automatically mean that the NERSI grant has been withdrawn or cancelled.

The Federal Government’s NERSI programme provides a ₦50,000 relief grant to selected households through approved payment providers. NairaGram is among the providers involved in distributing the funds.

The government has maintained that eligible beneficiaries are entitled to receive the full ₦50,000 grant without deductions.

The reported ₦20,000 alerts concern transactions within individual beneficiary accounts. They do not provide evidence of a change to the government’s grant amount or an official decision to recover beneficiaries’ payments.

Anyone who receives a reversal notification should establish whether the money has actually returned to their available balance and whether any earlier withdrawal was completed.

What Should NERSI Beneficiaries Do After Receiving a Reversal Alert?

Beneficiaries who receive a ₦20,000 reversal notification should avoid making repeated withdrawal attempts without first checking their account records.

If you use NairaGram for your NERSI payment, take the following steps:

1. Check your account balance: Confirm whether the reversed ₦20,000 is available in your account. Do not assume that receiving an SMS automatically means the money is ready for withdrawal.
2. Review your transaction history: Check whether your previous withdrawal attempt was successful, pending or reversed.
3. Keep your transaction records: Save screenshots of the reversal alert and any failed withdrawal notifications. Keep the transaction reference numbers because customer support may request them.
4. Try the USSD option: NairaGram users can dial 72600# and follow the instructions displayed to access their accounts.
5. Contact customer support: If you still cannot access your money, report the problem through NairaGram’s customer support channels.

Avoid repeating the same transaction several times while an earlier withdrawal is still pending. This will help you prevent further confusion when checking your balance and transaction records.

NairaGram Customer Care Number for NERSI Beneficiaries

Beneficiaries experiencing problems with their NairaGram accounts can contact the provider using the following telephone numbers:

• NairaGram Customer Care: 0201 330 0880
• Alternative Customer Care Number: 0201 330 0881

When contacting support, explain the problem clearly. State whether you received a reversal alert, whether your withdrawal failed and whether the amount is showing in your available balance.

Keep your transaction reference number available to help the support team identify the transaction.

NERSI Grant Helpline

Beneficiaries who need assistance with issues relating to the Federal Government’s relief intervention can also contact the NERSI helpline.

NERSI Helpline: 0700-022-2222

Use the helpline to report unresolved payment problems and seek clarification about your grant.

Do not pay anyone who claims to have special access to the NERSI payment system or can release a delayed grant for a fee.

Also, never disclose your ATM PIN, account password or one-time password (OTP) to anyone claiming to represent NairaGram or the government.

Will Beneficiaries Still Receive Their Full ₦50,000 NERSI Grant?

The reported ₦20,000 reversals have not established that beneficiaries will lose part of their approved grant.

NERSI beneficiaries are expected to receive the full ₦50,000 under the government’s payment arrangement. A failed withdrawal or transaction reversal should be treated as a payment access issue until the provider or programme administrators establish what happened.

Anyone who has received only part of the grant should check the amount credited to their account and contact the appropriate support channel if there is a discrepancy.

Beneficiaries should also distinguish between money credited to an account, money available for withdrawal and money successfully transferred to another account. These are different stages of a payment transaction.

What NERSI Beneficiaries Need to Know

The appearance of ₦20,000 reversal alerts on some NairaGram accounts has raised concerns, particularly among beneficiaries who have struggled to withdraw their relief payments.

However, individual transaction alerts do not confirm a nationwide reversal exercise, cancellation of the grant or a general deduction from beneficiaries’ payments.

For now, affected users should check their account balances, retain transaction evidence and contact NairaGram or the NERSI helpline for assistance.

All rights reserved. This material, and other digital content on this website, may not be reproduced, published, broadcast, rewritten or redistributed without prior written permission.