The Federal Government has released customer care numbers for Nigerians experiencing problems with their ₦50,000 NERSI grant payments. Beneficiaries can contact the payment provider assigned to them for help with wallet access, delayed payments, and transaction complaints.
The Federal Ministry of Humanitarian Affairs and Poverty Reduction has also provided a dedicated helpline for questions about the National Emergency Relief and Stabilization Intervention (NERSI).
NERSI Payment Customer Care Numbers
Use the contact number for the payment provider handling your NERSI grant:
| Payment provider | Customer care number |
|---|---|
| ALAT by Wema Bank | 0803 900 3700 |
| MoMo Payment Service Bank (PSB) | 671 or 0803 106 7100 |
| NairaGram | 0201 330 0880 or 0201 330 0881 |
| OPay | 0700 888 8328 or 0201 888 8328 |
| Moniepoint | 0700 700 7000 |
For Moniepoint support, beneficiaries who are unsure about the number should confirm it through the official Moniepoint app.
NERSI Official Helpline
For questions about the programme, beneficiary selection, or other general NERSI enquiries, call:
0700-022-2222
The ministry directs beneficiaries to contact their assigned payment provider for wallet and transaction problems. The NERSI helpline is intended for programme-related enquiries.
Who Is Eligible for the ₦50,000 NERSI Grant?
NERSI provides a one-time payment of ₦50,000 to selected vulnerable households. Beneficiaries are identified through the National Social Register and verified identity records.
There is no public application portal or open registration process for this payment. People selected for the intervention receive an SMS from their designated payment provider with instructions on how to access the support.
What to Do If Your NERSI Payment Has a Problem
If you have received a beneficiary notification but cannot access your money, contact the payment provider named in your notification.
For wallet access or transaction complaints, call the provider’s customer care line listed above. If your question concerns the intervention itself, contact the NERSI helpline.
Keep your registered phone number available when contacting support so you can provide relevant account information.
Beware of Fake NERSI Agents
The ministry has warned beneficiaries not to pay anyone who promises to arrange, approve, or release their ₦50,000 payment. No agent is authorized to collect money for access to the grant.
Never share your bank PIN, one-time password (OTP), or Bank Verification Number (BVN) with anyone claiming to be a NERSI official or payment provider representative. Use the official support channels to resolve payment complaints.
???? Stay Empowered with ZOEEB
Join our community for daily updates on jobs, skills, and financial growth opportunities.
